Refund policy

Last updated: October 26, 2026

Return & Refund Policy

Rigufu is operated by Larkhaven Home LLC. We want your order to arrive as described. Please read the rules below before ordering, particularly for personalized products.

Our 30-day window

Standard, non-personalized products: request a return or exchange within 30 calendar days after delivery. This also applies to standard designs produced after your order is placed.
Personalized products: contact us within 30 calendar days after delivery if your item arrives damaged, defective, misprinted, incorrect or materially different from its description. We will arrange a replacement at no cost or a refund for the affected item.
Change of mind on personalized products: returns and exchanges are not accepted when an item was correctly made using your submitted details.

Which items are personalized?

Products made with your photos, names, dates, family wording or other requested artwork are personalized. This includes custom canvas, memorial stones, pet pillows, doormats and suncatchers when offered with personalization. An item is not considered personalized merely because a standard design is printed after purchase.

Conditions for standard returns

Items must be unused, unwashed, undamaged and in the same condition you received them, with included accessories and original packaging. Include your order number or proof of purchase. Please package the item securely. Damage caused by misuse, improper care or normal wear is not covered by our voluntary return policy.

How to request a return or report a problem

Email hello@rigufu.com within the applicable 30-day window with your order number, the item concerned, the reason for your request and whether you prefer a replacement or refund.
For damaged, defective, misprinted or incorrect items, include clear photos of the item and the problem, plus the packaging and shipping label if relevant. Keep the packaging while we review your case.
Wait for our written approval and instructions before sending anything. For a defective or incorrect item, a physical return is normally not needed. If it is needed, we will explain how to return it.
For an approved physical return, send the package within 14 calendar days after approval, unless our email gives you a longer period. Include your order number inside and keep proof of posting and tracking.

Return address

Rigufu Returns c/o Marlowood LLC
2575 Eldridge Rd
Sugar Land, TX 77478
United States

Prior email authorization is required. This is the return address for approved Rigufu returns. Do not send returns to our registered address in Wyoming, our team address in Vietnam, or a factory address shown on a shipping label. Packages sent without approval may be refused or delayed because we cannot identify the order.

Who pays return shipping?

For an eligible change-of-mind return of a standard item, you pay the return shipping cost. We do not charge a restocking fee. If an item is faulty, damaged, misprinted or incorrect because of our error, we cover the return postage when a return is required and provide instructions; you will not be asked to pay for a replacement shipment.

Standard U.S. shipping is included in Rigufu product prices. We do not deduct a hidden original shipping cost from a refund for an item sold with free shipping. If you paid a separate optional delivery charge, that charge is normally not refundable for a change-of-mind return, except where required by law. Applicable taxes on refunded items are refunded as appropriate.

Personalization errors and product previews

Please check names, spelling, dates, photos, size and delivery details carefully. We cannot accept a change-of-mind return for a customer typo, an incorrectly selected size or a photo-quality issue resulting from the file you supplied, when the item was correctly produced as ordered. If we introduce an error or the product is defective or materially different from its description, contact us within the 30-day window for a remedy. Minor screen-to-print color variations do not by themselves indicate a defect. Listing mockups use example personalization; styling props are not included unless expressly stated.

Exchanges

For a standard, non-personalized item, request an exchange within 30 calendar days of delivery. The practical option is to return the eligible item with approval and place a new order for the item you want; the return is refunded after inspection. Correctly made personalized items cannot be exchanged for a different design, photo, name or size. Faulty or incorrect personalized items qualify for a replacement or refund as explained above.

Order changes and cancellations

Send cancellation or personalization-change requests to hello@rigufu.com within 6 hours after placing your order. We will confirm the outcome by email. Contact us immediately even if more than 6 hours have passed: we may still be able to help before production starts. Once personalized production has started, changes or cancellation may no longer be possible. This does not limit cancellation or refund rights for an order we cannot fulfill or dispatch as promised.

Refund processing

We will email you after reviewing your claim or receiving and inspecting an authorized return. If approved, we issue the refund to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post it. Contact us if more than 15 business days have passed since approval and the refund has not appeared. A confirmed replacement is made to order and follows the relevant production and shipping estimates in our Shipping Policy.

Missing packages

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members and carrier, then email us so we can investigate. If a parcel is confirmed lost or cannot be delivered, we will work with you on an appropriate replacement or refund. A delivered tracking scan does not automatically close your claim.

Your consumer rights

The time limits above describe our voluntary return and claims process. They do not remove rights or remedies for latent defects, misdescription, late dispatch or other circumstances that cannot lawfully be excluded. We will assess such claims under applicable law.