Shipping policy

Last updated: October 26, 2026

Shipping Policy

Rigufu is operated by Larkhaven Home LLC. Our products are made to order through production partners in the United States and China.

Destinations and shipping charges

We currently ship to the United States only. Standard shipping is free on all eligible U.S. orders, with no minimum purchase. Shipping is included in the product price. Available services and any address restrictions appear at checkout. If no delivery service is offered for your address, contact hello@rigufu.com before ordering. We do not currently offer international delivery outside the United States.

Production and transit estimates

Production starts after payment and receipt of complete, usable personalization details. Production time and transit time are separate. The estimates below apply to the current product ranges; any product-specific timing shown before checkout also applies.

Product	Production location	Production estimate	Transit estimate
Personalized canvas	United States	3–5 days	5–7 days
Loop velvet doormats	United States	1–2 days	4–7 days
Custom photo shaped pet pillow, 12-inch	United States	1–3 days	3–5 days
Memorial stones and suncatchers, when available	China	2–3 business days	Approximately 7 business days

Business days exclude weekends and public holidays. These timeframes are estimates, not guaranteed arrival dates. Missing artwork details, photo clarification, seasonal demand, carrier disruption and customs processing for China-dispatched items may extend the estimate. Please contact us before ordering for an event or fixed date. We do not promise expedited shipping unless it is expressly offered at checkout.

Personalization and address accuracy

Check your full address, apartment number, ZIP code, size, names, dates and uploaded photos before submitting the order. Missing or unclear information can pause production. Request changes within 6 hours after ordering by emailing hello@rigufu.com; we will confirm whether the change can be made. Changes may not be possible once production or shipment begins. If an address error causes a parcel to be returned, we will explain any reasonable reshipping charge and obtain your agreement before reshipping.

Tracking and separate shipments

We email shipment confirmation and tracking when available. A newly created label may not show movement until the carrier scans the parcel. Products made by different partners can arrive in separate packages with separate tracking numbers, at no additional standard shipping charge.

Shipping delays and unshipped orders

If we cannot dispatch within the timeframe promised for your order, we will contact you with a revised dispatch estimate and the option to agree to the delay or cancel the unshipped item for a refund, as required by applicable law. If we cannot fulfill an item, we will refund it rather than substitute a materially different item without your agreement.

Missing or delivery-problem packages

If tracking stops updating, a package is overdue or it is marked delivered but cannot be found, contact us with the order number and tracking details. Check your mailbox, delivery location, household members and carrier if appropriate. We will investigate and arrange an appropriate remedy for a confirmed lost or undeliverable parcel.

Products dispatched from China

Memorial stones and suncatchers may ship from China to the United States. Customs or import processing can affect transit time. If an additional import charge may apply and is not collected at checkout, contact us before ordering for clarification; do not assume that free shipping means every possible government charge has been prepaid.

Damage, incorrect items and returns

Contact hello@rigufu.com within 30 calendar days of delivery for a damaged, defective, misprinted or incorrect item. Include photos of the item, packaging and label where relevant. Keep the packaging until your claim is reviewed. Please read our Return & Refund Policy for eligibility, costs, refund timing and the approved U.S. return address. Contact us before sending anything back.